shaxiu/XianyuAutoAgent: Intelligent Xianyu customer service robot reply system

XianyuAutoAgent is an AI-driven customer service robot system tailored for the Xianyu marketplace, providing uninterrupted 7×24 automated support. It leverages a multi-expert decision engine to enable context-aware conversations, intelligent price negotiation, and sentiment analysis, while integrating web search, RAG knowledge base, and operational monitoring modules. Built on a plugin-based architecture, it supports customizable prompt templates and third-party API integration, and is compatible with mainstream LLM frameworks to significantly boost customer service efficiency and user satisfaction.

shaxiu/XianyuAutoAgent: Intelligent Xianyu customer service robot reply system

🌟 Core Features

Intelligent conversation engine

Functional modules	Technical Implementation	Key Features
Context-aware	Session history storage	Lightweight dialogue memory management, with the complete dialogue history as LLM context input
Expert Routing	LLM prompt+rule routing	Intention recognition based on prompt engineering → Dynamic distribution of expert agents, supporting bargaining/technology/customer service multi-scenario switching

Business Function Matrix

Modules	Implemented	Planning
Core Engine	✅ LLM automatic reply ✅ Context management	🔄 Sentiment analysis enhancement
Bargaining system	✅ Step price reduction strategy	🔄 Market price comparison function
Technical Support	✅ Web search integration	🔄 RAG knowledge base enhancement
Operation and maintenance monitoring	✅ Basic log	🔄 DingTalk integration 🔄 Web management interface

🚴 Quick Start

Environmental requirements

Python 3.8+
NodeJS 18+

Installation Steps

1. 克隆仓库
git clone https://github.com/shaxiu/XianyuAutoAgent.git
cd xianyu-autoagent

2. 安装依赖
pip install -r requirements.txt

3. 配置环境变量
创建一个 `.env` 文件，包含以下内容，也可直接重命名 `.env.example` ：

OPENAI_API_KEY=your_api_key_here
COOKIES_STR=your_cookies_here

注意：代码中OPENAI_API_KEY默认使用的是通义千问，如需使用其他API，请自行修改代码中的模型地址和模型名称；
COOKIES_STR自行在闲鱼网页端获取cookies

4. 创建提示词文件prompts/*_prompt.txt
默认提供四个模板，可自行修改